How do I manage my Direct Debit arrangement?

You may cancel Direct Debit arrangements at any given time by providing us with a written or verbal notice.

Please allow for 10 business days’ notice to defer a payment, stop a payment, suspend future payment or alter the Direct Debit nominated account details.

Also, note that 3 business days’ may be required for the Direct Debit authorisation to be cancelled.

If a Direct Debit has been dishonoured by your Financial Institution, you may incur a $3.85 inc GST dishonour fee imposed by us.

Direct Debit Requirements

Please ensure the Bank Account Number you have entered is a minimum 6 digits. Should your Bank Account Number be less than 6 digits you must place a 0 in front of your bank account number. The Bank Account Name entered must be between 1 to 32 characters. If there are more than 32 characters in the account name, please provide the first 32 only.

Payments to Pennytel will appear as Telecommunication Payment Services