What is my monthly billing cycle?

You will be billed on the 28th of every month for the full monthly plan fee as per your selected plan. The billing period will be from the 28th of the month up to and including the 27th of the following month. Approximately 3-5 days after the 28th of the month you will receive your bill via the communication method you have nominated – be that via email or regular paper mail. Please note that if you elect to receive your bill in paper via regular mail a fee of $2.50 will be applied to your account. You can access your Pennytel account online via our website portal where you can track your usage, see your pre-bill information and nominate your direct debit payment method.

Your service will be automatically renewed each month unless you inform us you wish to cancel your service, or you transfer your number to a new provider If you cancel or transfer your service to another service provider, you will not receive a refund for any amounts that you have paid.

Service charges begin from the day you activate your SIM card.

If you activate on days 1-27, your first bill will be pro-rated from the date of connection for the current bill cycle, along with the month in advance. This means your first bill may be higher than your ongoing monthly plan fee. After the first month, your bill will revert to the regular monthly charge for your plan.