Why hasn’t my Referral Credit arrived?

There could be a few reasons why your Referral Credit has not arrived. Some possibilities could be:

  • Your friend did not complete their sign up.
  • Your mobile number was not entered at checkout to make you eligible for Referral Credit.
  • Your friend has not received/paid their first monthly bill.

Check with your friend first, and provided they have done all of the above, you can contact us to look into the problem.

We’re available on 1300 232 888 Monday to Friday 8am to 8pm; and Saturday to Sunday 9am to 7pm AET.


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