Mobile Frequently Asked Questions
To check the remaining balance and expiry of any International Roaming pack sms bal to 169.
You will receive an sms notifications to let you know when you have used 50%, 85%, 95% and 100% of your data inclusion. Your expiry time will be in Australian Eastern Standard Time so you will always be able to work out when your pack finishes even if you are moving between countries.
The information may be up to 48 hours old.
Please note that you can only Opt-In and add a new International Roaming daily pack when you have either consumed all the data from your previous pack or if your pack has expired.
Please try again or contact Pennytel for assistance on 1300 232 888 or via support@pennytel.com.au
International Roaming packs are not controlled by excess spend limits, International Roaming PAYG will not apply.
No, you will not incur additional charges and you will not need another international roaming pack if you travel to another country while your International Roaming pack is active. Note that International Roaming packs will not be available in countries not covered by the packs.
No, you do not need to Opt-In for an International Roaming pack. You will only be able to use your mobile service if you are in a Wi-Fi area. You can Opt-In at any time by sending the word ROAM to 179 to activate an International Roaming pack.
If you are travelling within one of our 57 countries covered, you will still receiving incoming sms’s to your mobile service.
When you first land into any one of the 57 countries that we can support international roaming you will receive an International Roaming Welcome notification via both sms and email advising in order to use your mobile service overseas you will need to opt-in via SMS to activate an International Roaming pack. You will need to send the word ROAM as a sms to 179.
You will receive a confirmation sms and email once you have successfully opted into an international roaming pack you. This will expire at midnight AEST after a continuous 24-hour block. This pack includes calls and sms from this country and 200MB of roaming data.
Important notes:
There will be no SMS prompts to remind you to activate a new pack and your IR daily pack does not automatically renew each day. To add on another IR daily pack after you have consumed all the data or after expiry, SMS 'ROAM' to 179.
A new notification will be received every time you connect to a new roaming network. If you remain connected to the same roaming network, this notification shall repeat itself in 7 days as a reminder of roaming charges.
You will receive an automated response via sms and email confirming the status and you will now be able to start roaming in the destination country
The Combined Data and MMS settings are listed below:
SMSC: +61418706275
APN: mdata.net.au
Proxy: (blank)
Port: (blank)
Username: (blank)
Password: (blank)
Server: (blank)
MMSC: http://mmsc.mdata.net.au:8003
MMS proxy: 10.1.1.180
MMS port: 80
MMS Protocol: WAP 2.0
MCC: 505
MNC: 01
Authentication: (blank)
APN type: default,dun,supl,mms
You can update your payment method by calling us on 1300 232 888 or you can change this directly via our website, head to account login https://pennytel.com.au/account-login/
Please ensure the Bank Account Number you have entered is a minimum 6 digits. Should your Bank Account Number be less than 6 digits you must place a 0 in front of your bank account number. The Bank Account Name entered must be between 1 to 32 characters. If there are more than 32 characters in the account name, please provide the first 32 only.
Direct Debit via bank account do not incur payment processing fees, you can update your payment method by calling us on 1300 232 888 or you can change this directly via our website, head to account login https://pennytel.com.au/account-login/
Please ensure the Bank Account Number you have entered is a minimum 6 digits. Should your Bank Account Number be less than 6 digits you must place a 0 in front of your bank account number. The Bank Account Name entered must be between 1 to 32 characters. If there are more than 32 characters in the account name, please provide the first 32 only.
Like all other companies that accept online payments from their customers we incur fees from our bank. To date we have been one of the only mobile phone plan providers not to pass these on to our customers. However, economic conditions and inflationary pressures are such we must now align to other providers and pass these fees on. The good news is that you can avoid these fees so read on below for more information on how you can do that.
Our Roaming Day Pack costs $10 per 24 hours. Inclusions:
The Australian Communications and Media Authority (AMCA) has introduced new industry rules that require stronger customer identity checks when telecommunication providers undertake high-risk transactions such as SIM-swap requests, changes to accounts or disclosure of personal information. These new rules require multi-factor authentication of your identity before we can access your account and assist with your Pennytel service, this includes any billing enquiries, changes to your service and even to assist with any technical support.
No. Suspending your mobile service only stops outbound usage. Temporarily suspending your mobile service can be helpful if your mobile device has been lost or stolen. Suspending your service does not stop your monthly plan fee. If you are looking to cancel your mobile service, you're free to do so at any time. Find out how by clicking here.
Not keeping your personal account details up to date may cause problems when you contact us, or we contact you to chat about your Pennytel account. If Pennytel cannot confirm your identity, we may not be able to service your account or resolve your enquiry.
You will need an unlocked mobile phone handset, otherwise your Pennytel SIM will not work. Not sure if your handset is unlocked? Contact your current service provider or place of purchase.
Yes, all end-users by default have been automatically opted-in for this filter.
To opt-out of the blocking action, you must send an SMS message “FILTER OFF” to the number 0438214682
There is a risk that non-scam messages will be blocked and also that scam messages may not be correctly blocked. Please note that our upstream provider accept no liability where an SMS message that is a scam is not blocked.
Telstra’s SMS Filter capability:
i. May inspect the content and metadata of SMS messages which are intended to be received by the end user, including text, time, sender, number of messages sent, and recipient (“SMS content”);
ii. May use the SMS content to detect if an SMS message is scam; and
iii. Where an SMS message is identified as scam, may block that message before it reaches the intended recipient’s mobile phone (and any blocked messages will not be retrievable).
The filter involves network systems scanning the SMS messages and if and when a message is identified as being a scam, the message will then be blocked by the network. The result is that the message would not be sent to the you and would not be retrievable.
In effort to combat the rising number of scams targeted at consumers via SMS, Telstra have turned on a brand-new feature to find and block SMS scam messages with suspicious links as they travel across the Telstra Mobile Network, to stop many of them before they reach your mobile device.
This involves deploying capabilities to detect and block SMS messages identified as scam and stopping
the message before they reach the end user. This will reduce the volume of scam messages that are sent to those on the Telstra Mobile Network using SMS.
Yes, you can opt-out of this filter any time. To opt-out of the blocking action, the you must send an SMS message “FILTER OFF” to the number 0438 214 682
Short Messaging Service (SMS) technology is being used by criminal actors to deliver attempts to scam Australians. This filter is in place to protect you from scam messages with the use of capabilities that will block scam messages before it reaches you.
If an SMS has been blocked, this means that the intended recipient will not receive the SMS and the blocked message cannot be retrieved.
The purpose of this initiative is to reduce the volume of scam messages that are sent to end users on the Telstra Mobile Network using SMS. It is not guaranteed to stop all scam messages.
There could be a few reasons why your Referral Credit has not arrived. Some possibilities could be:
- Your friend did not complete their sign up.
- Your mobile number was not entered at checkout to make you eligible for Referral Credit.
- Your friend has not received/paid their first monthly bill.
Check with your friend first, and provided they have done all of the above, you can contact us to look into the problem.
We’re available on 1300 232 888 Weekdays (Mon to Fri) 9am to 7pm and Weekends (Sat / Sun) 10am to 4pm AET.
You will not receive the Referral Credit if your friend cancels their mobile plan before they pay their first bill.
There could be a few reasons why this might happen, depending on whether you were the referrer or the referred person.
- If you did not enter a valid mobile number during your order, then the person who referred you will not receive their credit.
- If you used a promotional code or took up a special offer when you placed your order, you will not receive a Referral Credit when you activate your SIM, we will however still apply a credit to your friends Account when you pay your first bill.
- If you referred someone to Pennytel and they activated their SIM card but have not yet paid their bill, you will not receive your credit until that has happened.
If you have referred someone to Pennytel, you will receive your Referral Credit after your friend has signed up and paid their first monthly bill. Your Referral Credit will show on your next bill.
If your referral was successful, you will see an applied Referral Credit on your bill.
Simple - you just have to be a Pennytel customer.
You can refer friends and family up to 20 times per year.
No. Unfortunately, self-referrals on to the same Pennytel account are not available at this time. For a referral to be successful, your friend or family member must create a separate Pennytel account upon sign up.
You’ll be able to keep saved messages indefinitely.
Played messages are held for 7 days.
Unplayed messages are held for 14 days.
Up to 40 messages can be stored in your voicemail storage. Each message can be up to 60 seconds for each end user.
To access your voicemail remotely, perform the following steps:
- Dial the mobile service number and wait for diversion to voicemail
- While the greeting is being played, press the 'hash' key (#)
- Enter the PIN number set up for the service and press the 'hash' key (#) again
After completing these steps, you will have access to the voicemail box as if dialling to the voicemail shortcode from your handset.
- Dial 101 from your handset, then
- To manage your greetings - press 2
- To setup your all call greetings - press 1
- To record your name - press 2
- To return to previous menu - press *
- Help administering your mailbox - press 0
- Dial 101 from your handset, then
- To change mailbox settings - press 3
- To setup login options (setup voicemail pin) - press 1
- To change notifications settings (to enable or disable SMS notifcations) - press 3
- To return to previous menu - press *
- Help administering your mailbox - press 0
- Dial 101 from your handset
- Enter your 6 digit PIN and press # key
- Record your name and press # key
- If you wish to listen to your recording - press 1
- If you wish to re-record your name - press 2
- If you are ok with your recording - press # to save
- Record all call gretting and press # key
- If you wish to listen to your recording - press 1
- If you wish to re-record your name - press 2
- If you are ok with your recording - press # to save
The voicemail short code number is: Dial 101
The process to transfer your number will begin when you activate your SIM card. Transferring a mobile number will usually complete within 3 hours, however it could sometimes take up to 2 business days.
The porting hours are set by industry standard and apply to all mobile providers.
Monday to Friday - 8am to 8pm
Saturday - 10am to 6pm
Please note that usually a number transfer will not complete outside of the porting hours or during a National Public holiday.
As transferring a number is out of our control, we cannot guarantee how long it will take, so make sure you are ready and have your Pennytel SIM card handy when activating your SIM card.
Once you have received your new sim card all you have to do is call us on 1300 232 888 anytime between Monday to Friday 9am-7pm or Saturday/Sunday 10am-4pm and one of our friendly customer service team will walk you through it.
Before you call us, please make sure you leave your current mobile providers SIM card in your mobile phone as we will need to send you an SMS to that phone for security purposes as a part of the set-up process.
All SIM cards come triple punched with these sizes available: Standard SIM, Micro SIM and Nano SIM.
Depending on which phone you use you will need to choose between either of these 3 sizes. If you are unsure, remove your old SIM card and compare it to the SIM card provided to determine the right size. This will make it easier to recognise and ensure you pop out the right SIM size for your phone.
Generally, popular phones for these are:
Micro SIM: iPhone 4, 4S, Samsung Galaxy S3, S5
Nano SIM: iPhone 6, 6S, 6+, 7 and above. Samsung Galaxy S6, S7, S8, S8+
Whilst we are not affiliated with this site, https://www.gsmarena.com/, they are currently the best source to provide information on your mobile phone device.
When you have identified the right SIM size for your phone, gently with 2 fingers pop out the right size for you. If you need assistance, ask a family member or friend.
This is dependent on which phone you currently use. Different phone devices have different methods of inserting SIM cards, if you are unsure, you can refer back to your phone manual or alternatively visit your phone manufacturer’s site for more information. Another useful resource would be to ask a family or friend to better assist you.
Please note that with iPhones, you would require a pin of sort to open the SIM card holder to remove and replace the SIM (this should have been provided on purchase of your phone).
If your SIM card is faulty and not working as it should, call our friendly Support Team on 1300 232 888, they will help assist you in troubleshooting and resolving the problem.
You can contact our Support Team on 1300 232 888. We're available Monday to Friday 9am-7pm or Saturday/Sunday 10am-4pm AET.
If you require a SIM card replacement, you will need to call our friendly Support Team on 1300 232 888 to order your new SIM. Once you have received the SIM card in the mail, you will need to ring us back to have this activated. SIM card activations can take anywhere between 15 minutes to 4 hours.
You can contact our Support Team on 1300 232 888. We're available Monday to Friday 9am-7pm or Saturday/Sunday 10am-4pm AET.
You can cancel your order as long as you do this prior to receiving or activating your SIM. If you wish to cancel your service after you have activated the SIM you will not receive any credits and there are no termination fees.
To cancel your Pennytel order or return your unwanted SIM card, please contact our Accounts team on 1300 232 888.
Your new Pennytel SIM card will be posted using Australia Post standard delivery.
It will take within 1-2 business days to process your order before being shipped. Please allow around 5 business days' time from dispatch to receive your SIM. If you live somewhere more remote, sometimes Australia Post can take longer to reach you, so please allow an extra couple of business days.
Note: We do not offer International or Express postage options.
Order status
Once you have submitted your order, you will receive a confirmation email indicating the status of your order.
Your SIM card will be shipped to the delivery address you specify during sign-up. You can choose to have your SIM card shipped to your home address, or an alternative address if you prefer.
Lost or damaged SIM cards
If you have not received your SIM after 10 business days, or have any questions about your order, please call our friendly support team on 1300 232 888. We're available Monday to Friday 8am to 8pm; and Saturday to Sunday 9am to 7pm AET.
To check your location please use the interactive map available on our coverage page.
Pennytel can provide 3G and 4G mobile services. Visit our coverage and network page for more detailed technical information about our mobile product.
If you are concerned about coverage, we recommend that you choose our smallest plan for one month, and trial our services in your area. Plans are available month-to-month, with no contract and no cancellation fees. So it’s easy to return to your former provider if you are unsatisfied.
Telstra recently announced the 3G network will be shut down in June 2024. Customers impacted by this change will be notified of network changes ahead of time.
International roaming is enabled by default. We offer a Roaming Day Pack that is available to use in 57 countries. From the 22nd August 2023, once you arrive in an eligible country you will receive an sms notification advising in order to use your mobile service overseas you will need to opt-in via SMS to activate an International Roaming pack. You will need to send the word ROAM as an sms to 179
If you are worried about roaming charges or think you will be using your mobile service a lot whilst overseas, we recommend that you purchase a pre-paid SIM card from a local provider in your destination country. Make sure to turn your phone off before swapping to a local SIM card.
Helpful tip - If you would like to call home from overseas, remember to include the country code before entering the phone number. For example, 0422 222 222 will be +61422 222 222
For more information, see our Roaming page.
If you run out of data and need a bit extra to tide you over, you can add a 1GB data-top up for $10. The bolt-on will be charged onto your next invoice. You will also receive notifications at 50%, 85% and 100% of top up usage. Any unused data from your data top up by the end of the bill cycle will be carried forward into your data bank.
Please contact us on 1300 232 888.
You can check your data balance at any time. Login to your Pennytel Account online
At the end of your monthly billing cycle, any unused data goes into your data bank for use in the next monthly billing cycle. The maximum amount of data that can be banked is 500GB. Any unused data from your data top up will be carried forward into your data bank. Your banked data will remain if you upgrade to a higher-cost monthly plan. Any data in your data bank is forfeited if your mobile plan is downgraded to a lower-cost monthly plan. Data Banking is for domestic use only and cannot be used if the service roams outside of Australia.
Or simply call “*159#” to see your remaining data in the current billing cycle.
See also:
Pennytel provides tools and processes to help you avoid bill shock and manage expenditure.
- Access near real-time usage information on service usage via your Account. See How do I check my data usage FAQ.
- We’ll send you usage notifications by SMS when you reach 50%, 85% and 100% of your mobile data inclusion, or whenever you add a 1GB data pack.
- Roaming charges can add up. To help you understand the likely costs, we make international mobile roaming charges publicly available on our website. This information can be accessed prior to you activating mobile roaming.
- You have the option to choose plans that come with one or more ‘unlimited’ inclusions, and therefore cannot incur excess charges. This will vary by plan and service. Please refer to the Critical Information Summary for your service to confirm the relevant charges and inclusions.
- International calling can become quite expensive, so our approach is to place a reasonable default limit on the number of international call attempts that can be made from your account. This limit can be increased by contacting our customer support team. Obviously, this does not apply to plans that include international calling.
- If you are struggling to pay your bill, you are welcome to seek assistance within the terms of our Financial Hardship Policy. Typically, we will work with you to agree on a payment plan.
Everyone's data usage is different, so it's important you choose a mobile plan that has the right amount of data for your needs. The following are general estimates of usage for typical day to day phone activities.
| Activity | Typical data size |
| Emails sent and received | 0.5MB per email |
| Web browsing | 1.5MB per page |
| Video streaming | 9.5MB per minute |
| HD movies | 3.75GB per movie |
| Music streaming | 2.5MB per minute |
| App/game download | 35MB per item |
1MB = 1,024KB
1GB = 1,024MB
Pennytel offers mobile plans starting from 1GB up to 130GB data. If you need more data you can always change or upgrade your plan with no extra charges.
No. Pennytel plans are month-to-month. You can cancel, downgrade or upgrade from one month to the next. This keeps things simple and fair, don't you agree?
You're able to bring your own mobile or tablet. So you aren't locked-in to buying a new mobile on a contract.
If you'd like to move to another mobile provider, you can either tell us you'd like to cancel - or - simply migrate your phone number to a new provider. (You can take your mobile number with you).
Extra Small, Small and Medium Plans
The international calling feature is initially disabled. Call our Customer Service team on 1300 232 888.
Once enabled, international calls are charged ‘per minute’ based on the destination. You are able to call international fixed lines, mobiles and payphones in most global locations.
See our international call rates here.
22GB and above plans
Customers on the 22GB and above plans have unlimited international calls and text to 16 countries.
The international calling feature is already enabled when you sign up to these plans.
Unlimited international calls and text are available in:
- China
- France
- Germany
- Greece
- Hong Kong
- India
- Indonesia
- Ireland
- Malaysia
- New Zealand
- Singapore
- South Korea
- Thailand
- United Kingdom
- United States
- Vietnam
Countries not included will be charged PAYG rates.
Please refer to our mobile Critical Information Summary
Data inclusions vary based on your chosen plan. (All plans come with unlimited standard Australian calls, SMS and MMS). The larger your plan, the more data is included: from 1GB up to 130GB. It's enough for regular people and regular use - checking email, browsing Facebook and watching cat videos.
If you think you'll go over your monthly allowance, you can choose to add 2GB of extra data, for a small additional charge. We call this a ‘Bolt On’ data pack. The Bolt On data expires at the end of your billing period.
Back to Plans, rates & inclusions FAQs
Note: All data inclusions are for use in Australia and won't work overseas. Download and upload speedswill vary based on coverage area. The data inclusions expire at the end of your monthly billing period.
The following types of usage are not included in our plans and will be charged at pay-as-you-go (PAYG) rates. Please note that these rates are subject to change without notice.
- Calls/SMS/MMS to international numbers
- Call forwarding
- Directory assistance
- Time and weather services (1194, 1196)
- Telstra and Optus mobile satellite number
- Video MMS
If you wish to cancel, you’re free to do so at any time. You have two options:
- Transfer your number to a new service provider. You don’t have to contact us if you are transferring your services as this will be managed by your new service provider.
- Inform us if you wish to cancel your service. You can do this by contacting our Accounts team on 1300 232 888 or submitting a Help Ticket via your Pennytel Account.
If you cancel your service you will lose your mobile number so we strongly advise you to reconsider this option if you want to keep the same mobile number.
Please note the minimum term of our plans is one calendar month. If you cancel or transfer your service to another service provider you will not receive a refund for any amounts that you have paid.
Need a little extra data? You can upgrade (or downgrade) your plan at any time. Simply give us a call on 1300 232 888.
There is no charge to change your plan and your change will take effect the last day of the current billing cycle. Should you wish to change before this date you will be billed for the full plan plus a month in advance note you will not receive a refund for any amounts that you have paid for in advance on your previous plan.
You will be billed on the 28th of every month for the full monthly plan fee as per your selected plan. The billing period will be from the 28th of the month up to and including the 27th of the following month. Approximately 3-5 days after the 28th of the month you will receive your bill via the communication method you have nominated – be that via email or regular paper mail. Please note that if you elect to receive your bill in paper via regular mail a fee of $2.50 will be applied to your account. You can access your Pennytel account online via our website portal where you can track your usage, see your pre-bill information and nominate your direct debit payment method.
Your service will be automatically renewed each month unless you inform us you wish to cancel your service, or you transfer your number to a new provider If you cancel or transfer your service to another service provider, you will not receive a refund for any amounts that you have paid.
Service charges begin from the day you activate your SIM card.
If you activate on days 1-27, your first bill will be pro-rated from the date of connection for the current bill cycle, along with the month in advance. This means your first bill may be higher than your ongoing monthly plan fee. After the first month, your bill will revert to the regular monthly charge for your plan.
Login to your Pennytel Account and click on "My Details" and then scroll down to the section called “Authorised representative”.
Please note that that the Authorized Representative you appoint will have access to your personal information and will be able to manage your service/s and account on your behalf as if they were you. This includes and is not limited to, disconnecting your service, changing payment method, changing ownership of services etc.
You will need to fill in our Change of Ownership form and send it to our customer support team at support@pennytel.com.au to process the change.
Just click on “Forgot password” on the main account login screen and follow the steps to reset your password.
- Visit www.pennytel.com.au and then click on “Login”.
- Type your account number
- Type your password
- Click “Login”.
Login to your Pennytel account and click "My Details". You will be able to update your contact information, Security questions and add authorised representatives to your account.
Login to your Pennytel Account through the Pennytel website and manage your services online.
Logging to your Account through the website will give you full access to do the following:
- View your Account Balance
- View your Bills
- View your Usage History
- View your Call Details
- Make Payments
- View your Personal Details
- View your Active Service
Pennytel takes account security very seriously. We recommend that you take advantage of free account security tools where possible. We also have strict policies and processes to prevent unauthorised account access and minimise the impact of fraudulent service usage.
- Access to your Account is protected by a unique password, known only to you.
- We recommend that you routinely review the strength of your password. This can be done with a free password strength grader like: https://howsecureismypassword.net/
- When you make changes to your account over the phone, our staff will ask for your account details and will send you or the authorised representative on the account if they are calling on your behalf a One Time Pin this will be sent either via sms or email for further security.
- Only the Account Holder – or a designated Authorised Representative – can order new services and make changes to your account.
Minors (under the age of 18) cannot order a mobile service.
A minor cannot legally have ownership of an account or phone number. If you wish to provide your children with a phone number, please use your own details and date of birth until your child is 18 years old where we can then process a change of ownership and they can manage their own account.
Yes, if you have a hearing or speech impairment, you can contact us by using the National Relay Service.
It is important to protect your personal details.
Do not provide them to anyone who asks for that information unless you are completely certain about who is contacting you. When you get scam calls, hang up and if needed, call the organisation back using a number on their website or in a public directory.
Visit the Scamwatch website for further information about how to recognise, avoid and report scams.
If you need a little extra time to pay your bill, or if you are experiencing financial hardship. Please refer to our financial hardship process to find out more.
Online: Login to your Pennytel Account.
If there is an outstanding balance on your account, the amount that is overdue will be shown in the top right corner.
Automatic payments If you have chosen to pay your bill with a Credit Card or Direct Debit, the amount due on your bills will be debited automatically every month on your due date.
Please ensure the Bank Account Number you have entered is a minimum 6 digits. Should your Bank Account Number be less than 6 digits you must place a 0 in front of your bank account number. The Bank Account Name entered must be between 1 to 32 characters. If there are more than 32 characters in the account name, please provide the first 32 only.
Manual payments If you have chosen to pay your bill by BPAY or another payment method, you will need to ensure that payment reaches us by the due date shown on your bill.
If your account is overdue or you want to make a one off payment to your account, you can login to your Pennytel Account to do this.
Payments to Pennytel will appear as Telecommunication Payment Services
We have introduced the option for direct deposit under the new billing platform payment processing fee is listed in the below table. Unfortunately, we will no longer be able to support payments via Centrepay.
We accept the following payment methods:-
- Direct Debit via Bank Account
- Direct Debit via Credit Card
- BPay
- Direct Deposit
- Credit Card (Visa, Mastercard and American Express)
- Online Billpay
- Post Billpay – Australia Post
If your payment is not received on or before the due date, a late payment fee of $10.00 inc gst may apply.
If a direct debit has been dishonoured by your Financial Institution you may incur a $3.85 inc gst dishonour fee.
We are available Monday to Friday 9am-7pm or Saturday/Sunday 10am-4pm for any changes you need to your mobile service.
Payments to Pennytel will appear as Telecommunication Payment Services
You may cancel Direct Debit arrangements at any given time by providing us with a written or verbal notice.
Please allow for 10 business days’ notice to defer a payment, stop a payment, suspend future payment or alter the Direct Debit nominated account details.
Also, note that 3 business days’ may be required for the Direct Debit authorisation to be cancelled.
If a Direct Debit has been dishonoured by your Financial Institution, you may incur a $3.85 inc GST dishonour fee imposed by us.
Direct Debit Requirements
Please ensure the Bank Account Number you have entered is a minimum 6 digits. Should your Bank Account Number be less than 6 digits you must place a 0 in front of your bank account number. The Bank Account Name entered must be between 1 to 32 characters. If there are more than 32 characters in the account name, please provide the first 32 only.
Payments to Pennytel will appear as Telecommunication Payment Services
Australia Post Billpay is a convenient billing method if you want to pay your Pennytel bill in person at any Post Office. You can pay your bill by cash, cheque or EFTPOS. A payment processing fee of $4.50 will be applied to your next Pennytel Bill for each payment processed at Australia Post.
If you want to pay by credit card, you can do this online through our secure portal or give us a call to process a payment.
What to expect?
You will need to either select to receive your bills by post, or print your bill at home as you will need to take your bill with you to any Post Office. There will be no fee for each Pennytel bill payment made at Australia Post.
How much can I pay?
You are permitted to make payment of any amount for future or outstanding bills. Please note there is a minimum payment of $5 per transaction.
Payments to Pennytel will appear as Telecommunication Payment Services
You can login to your Pennytel Account and click on “Usage details” for your service to see details about your calls, SMS and data usage for the current billing cycle or previous billing cycle. You can also click on “custom dates” to find usage within a specific time range.