Returns Policy

We do not accept returns for change of mind.


Faulty mobile phones

If there is a defect with the mobile phone you’ve received, please contact our Support Team.


1300 232 888

Monday to Friday 8am to 8pm AET
Saturday to Sunday 9am to 7pm AET


We do not accept returns unless you have arranged a return with our Support Team. Please note we will not cover postage costs and the damage or lost of goods in transit.


Repairs Notice

Please make sure you save any data on your device before you send it to repair. During the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Other legal information


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HMD Global Oy is the exclusive licensee of the Nokia brand for phones & tablets. Nokia is a registered trademark of Nokia Corporation. Google, Android and other related marks and logos are trademarks of Google LLC.